Refund policy
RETURN & REFUND POLICY
Our Promise
We stand behind Seagreen Vitality. If you're not satisfied with your experience, we want to make it right. At the same time, because our products are consumable supplements, we have specific guidelines to ensure the integrity of every order we fulfill.
30-Day Satisfaction Guarantee — First Order Only
If you are a first-time customer and are not satisfied with your purchase, you may request a refund within 30 days of your delivery date. Because Seagreen Vitality is a consumable product, we do not require you to return the unused portion. We ask only that you give it an honest try.
To be eligible:
- Your request must be submitted within 30 days of confirmed delivery
- This policy applies to first-time orders only — one per household
- Refunds are issued to the original payment method within 5–7 business days of approval
This guarantee exists because we believe in what's in the bottle. We don't believe in making it hard for a genuine customer to get their money back.
All Other Orders
For repeat orders and subscription orders, all sales are final. We do not accept returns or issue refunds on opened consumable products after the first order.
If you have a recurring concern about your results, please contact us before canceling. We will work with you directly — whether that means adjusting your dosage protocol, pausing your subscription, or finding another solution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We will replace the item or issue a full refund at no cost to you. Please include a photo of the damaged or incorrect item when you reach out.
Lost or Stolen Packages
Once a package is confirmed delivered by the carrier, we are not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your order, please first check with neighbors and your building or mailbox. If the issue persists, contact us and we will do our best to assist, though replacement or refund is at our discretion.
If a package is lost in transit before delivery confirmation, we will work with the carrier on your behalf and issue a replacement or refund once the carrier confirms the loss.
Subscription Cancellations
You may cancel your subscription at any time before your next renewal date. Cancellations must be submitted at least 48 hours before your next billing date to avoid being charged for the upcoming cycle. Once a subscription renewal has been charged and fulfilled, it is not eligible for refund under our standard policy.
To cancel, log into your account at seagreennutrition.com or email us at support@seagreennutrition.com.
How to Contact Us
To initiate a return, refund, or replacement request:
Email: support@seagreennutrition.com Mail: P.O. Box 4392, River Edge, NJ 07661
Please include your order number, the email address used at checkout, and a brief description of your concern. We respond within 1–2 business days.